Shipping and Returns

Shipping and Returns Policy

Latest update: 10/05/2024

1. Shipping Policy

1.1. Shipping Timeframe

We strive to process and ship orders promptly. Here are the details regarding our shipping timeframe:

  • Processing Time: Orders are typically processed within 1-2 business days from the date of purchase.
  • Shipping Method: We always use tracked shipping to ensure the safe delivery of your order.

1.2. Shipping Costs

The shipping cost is calculated based on the destination and weight of the package. During the checkout process, you will see the exact shipping fee before finalizing your order.

1.3. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your package.

1.4. Address Verification

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for any delays or misdeliveries due to incorrect addresses.

2. Returns Policy

2.1. Eligibility

We want you to be completely satisfied with your purchase. If you are not, here are the details regarding our returns policy:

  • Returns Window: You have 14 days from the date of receiving your package to initiate a return.
  • Condition of Items: Returned items must be in their original condition.

2.2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization number (RMA) and instructions on how to proceed.
  3. Packaging: Securely package the item(s) you wish to return, including the RMA number.
  4. Shipping: You are responsible for the return shipping costs. Ship the package to the following address: Retrobroker SP. Z O.O. Różnowo 506 11-001 Dywity Poland
  5. Refund: Once we receive the returned item(s) and verify their condition, we will process your refund. Please allow up to 5 business days for the refund to appear in your account.
  6. Fees We reserve the right to charge customs processing fees, which will be deducted from your total refund amount.

2.3. Unpicked Orders

For orders that were not picked up by the customer or if the shipping address that was provided by customer is wrong, there will be no refund issued.

This fee covers the costs associated with processing and handling the returned item.

2.4. Exception for Legitimate Reasons

If a customer has legitimate proof explaining why they couldn’t pick up their order (such as unforeseen circumstances or valid reasons), we will waive the restocking fee.

We believe in fair and compassionate customer service, and we understand that sometimes situations are beyond anyone’s control.

2.5. Buyer’s Responsibility

Please note that the buyer is responsible for the return shipping costs. Additionally, any items returned without an RMA number may not be accepted.

If you have any further questions or need assistance, feel free to reach out to us at [email protected]. We appreciate your business and look forward to serving you! 🛒📦